Pure Spark Records
**Return Policy**
Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, If the period of 30 days has elapsed since the purchase, we can't, unfortunately, offer you a refund.
Return and Refund Requirements
The following criteria must be met to qualify for a return and refund:
- Product is defective
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of Purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
Shipping Items
In order to return an order, you must contact us first.
Returns can be mailed to folloeing the address:
**Josuiminami-cho 3-15-9, B1 Floor, Kodaira, Tokyo 187-0021, Japan.**
You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Contacting us
If you would like to contact us concerning any matter relating to this Return and Refund Policy, you may do so via the Contact Form
**This document was last updated on Jamuary 16, 2025.**
Pure Spark Records